Refund Policy

At thereptilesstore.com, we strive to provide our customers with high-quality reptiles and products. We understand that sometimes circumstances may necessitate a return or refund. This Refund Policy outlines the guidelines and procedures for refunds to ensure a fair and transparent process for our valued customers.

Refund Eligibility:
a. Live Animals: Refunds are eligible within 45 days of the purchase date. The customer must provide proof of purchase and a veterinarian’s certificate confirming the reptile’s health issues that existed at the time of purchase.

Refund Process:
Live Animals: Customers seeking a refund for a live animal must contact us within 45 days and provide photographic evidence of the reptile’s health issues. Upon approval, arrangements will be made for the return of the reptile.

Exclusions:

Refunds will not be issued for live animals if their health issues are a result of improper care or neglect on the part of the customer.

Refund Methods:
a. Refunds for live animals will be processed via the original payment method.

Restocking Fees:
a. A restocking fee of $40 may be applied for reptiles returns to cover the costs associated with the care, inspection, and rehoming of the reptile.

Contact Information:
a. Customers can initiate the refund process by contacting our customer service team at sales@thereptilesstore.com

Policy Updates:
a. This refund policy may be updated or modified as necessary. Customers will be notified of any changes through our website or other communication channels.

By making a purchase at thereptilesstore.com, customers acknowledge and agree to the terms outlined in this Refund Policy.

Thank you for choosing thereptilesstore.com. We appreciate your trust in our products and services